products are designed & manufactured exclusively by MIRAGE DESIGNS Artist & Art Lover ............................................................ Below - You will find the answers to the questions most often asked... or contact us with any other questions 7 Days a Week by Fax or E-mail at: FAX NUMBER 415 332-8106 NOTE ! ... Any Emails including *Image Download* files will be DELETED... unless we are notified first... Request@ArtofSanFrancisco.com .................................................................................................... We will be glad to Call...Fax or Email you back & try to assist you with your Art & Gift needs !!! IS MY PERSONAL ORDERING INFORMATION SECURE? Yes , all Ordering information is Yahoo SSL Secure { Encrypted } - In Other Words ! WHAT FORM OF PAYMENT MAY I USE TO ORDER ? Visa ~ Master Card ~ Discover Card ~ American Express WILL I RECEIVE CONFIRMATION OF MY ORDER ? HOW WILL MY U.S. ORDER BE SHIPPED ? WHEN WILL MY ORDER BE SHIPPED AND RECEIVED ? Please Add+ and allow for UPS Ship times as follows... UPS Ground Delivery Time ~ 2 to 7 business days depending on your location. + 2 days for 2-Day Air + 1 day for Next Day Air Orders placed Monday thru Thursday after 1:00PM PST... During Off Business Hours... or on Weekends... will be dated the following business day. 8AM to 5PM PST HOW MUCH WILL THE SHIPPING COST ? First... select your item... by clicking on .... Add to Cart This will bring you to a shopping page that also includes a shipping calculator. Then... enter your Zip Code ... select your Shipping Option ... click on Calculate. at No Charge !!! Free Shipping applies to UPS Ground within the 48 States & products displayed within our website only... Alaska & Hawaii require UPS 2nd Day Air at an additional charge. Alaska & Hawaii Orders of $300.00 or more will receive a 9.95 credit when processed. Special Requested Items, Custom Ordered Picture Frames or Framed Artwork will be quoted with Shipping Charges. IS UPS 2ND DAY AIR AVAILABLE ? When you choose this option - the shipping charge will be automatically calculated with your order and is based on the item and shipping location... DO YOU SHIP TO CANADA ? When you choose this option - the shipping charge will be automatically calculated with your order and is based on the item and shipping location... DO YOU SHIP TO MEXICO ? When you choose this option - the shipping charge will be automatically calculated with your order and is based on the item and shipping location... DO YOU SHIP TO EUROPE ? When you choose this option - the shipping charge will be automatically calculated with your order and is based on the item and shipping location... DO YOU SHIP TO AUSTRALIA ? When you choose this option - the shipping charge will be automatically calculated with your order and is based on the item and shipping location... DO YOU SHIP TO ASIA ? When you choose this option - the shipping charge will be automatically calculated with your order and is based on the item and shipping location... WILL I BE CHARGED SALES TAX ? CAN I PICKUP MY ORDER ? CAN I ORDER BY FAX OR MAIL ? ................................................................................. {415} 332 - 8106 { Please Include : } Name , Fax Number , Shipping Address , Quantity & Item Description , Total items & Add 8.95 Shipping : Card Type {Visa ,MC, Amex etc} :Card Number , : Expiration Date : NAME AS IT READS ON CARD : Card Holder Signature ................................................................................. MIRAGE OUTLET P.O. BOX 2052 Sausalito , CA 94966 ~~~ You may use a Check or Credit Card ~~~ Note - Orders Paid by Check will be Processed after Check Clears -Make Checks Payable to: Please Include : Name , Shipping Address , Quantity & Item Description Total items & Add 8.95 Shipping If you are using a Credit Card also include: Card Type {Visa ,MC, Amex etc} Card Number Expiration Date NAME AS IT READS ON CARD, & Card Holder Signature ............................................................... ............................................................... NOTE!!! - Orders over $200.00 Will Be shipped __________________________________________________________ ORIGINAL PAINTINGS are also available and will be featured soon ... __________________________________________________________ If you are not completely satisfied with your purchase, simply return it to us within 15 days of receipt. All returns must include a return number. Please pack the item carefully in the original packing material and mark the return number on the outside of the package. Mail the package - Postage Prepaid to: Mirage Outlet 775 East Blithedale Avenue Department - 333 Mill Valley, CA 94941 We will then refund your ordered item price... * less a 15% restocking fee * * less the original Shipping charges, as they are not refundable * Please note, Mirage Outlet is not responsible for incorrectly packaged items that are returned to us and we cannot provide a refund for items returned in poor condition. If you are returning a * Print or a Poster * Please roll & pack the item very carefully in the original manner & packing materials. It must be received in resaleable condition i.e.: No Creases, Folds, Marks, Finger Prints, Stains, Tears etc. Keep in mind that we must be able to sell it to another customer. Mirage Outlet is not responsible for incorrectly packaged items that are returned to us and we cannot provide a refund for items returned in non - resaleable condition. We will process your return and credit your credit card account when it is received & inspected at our facility. We will than send you an email notification when your return is processed. * Picture Frames - Single Mats - Double Mats - Plexiglass - Foam-Core & Framed Artworks * are all custom made to your specific order... Therefore...regardless of the frame, mat, material size and/or color combination, they are considered...Special Ordered Items... and are NOT exchangeable or returnable... * Limited Editions * Due to the special low retail pricing that we offer and the delicate manner required in the proper handling, packaging and shipping... Limited Editions are NOT exchangeable or returnable... |