got questions ? .......................................................................
You will find the answers to the questions most often asked ... listed below
or ... contact us with any additional questions or requests ... seven days a week via fax or e-mail:

FAX NUMBER 415 332-8106
Please include your email address & any question or request you may have ???

requests@artofsanfrancisco.com

...........................................................

You may also call our message center at ... 415 331-1932
Retail-Business Days/Hours: Monday thru Thursday 8:00 AM to 5:00 PM PST
.................................


IS MY PERSONAL ORDERING INFORMATION SECURE ?

WHAT FORM OF PAYMENT MAY I USE TO ORDER ?

WILL I RECEIVE CONFIRMATION OF MY ORDER ?

WILL I BE CHARGED SALES TAX ?

HOW WILL MY ORDER BE SHIPPED ?

WHEN WILL MY ORDER BE SHIPPED AND RECEIVED ?

WHAT ARE YOUR RETAIL BUSINESS DAYS ?

IS THERE A MINIMUM ORDER REQUIREMENT ?

HOW MUCH WILL THE SHIPPING COST ?

DO YOU SHIP TO PO BOX ADDRESSES ?

DO YOU SHIP TO APO ADDRESSES ?

WHAT IS AN ADDRESS CORRECTION CHARGE ?

CAN I PICKUP MY ORDER ?

HOW DO I CHANGE OR CANCEL AN ORDER ?

CAN I ORDER BY FAX OR MAIL ?

WHAT IS YOUR RETURN POLICY ?

WHAT ITEMS ARE NON-RETURNABLE ?

.................................

IS MY PERSONAL ORDERING INFORMATION SECURE ?

Yes, all Ordering information is Yahoo SSL Secure

{ Encrypted } - In Other Words ! ...............................................................

WHAT FORM OF PAYMENT MAY I USE TO ORDER ?

We accept :

Visa ~ Master Card ~ Discover Card ~ American Express ...............................................................

WILL I RECEIVE CONFIRMATION OF MY ORDER ?

Yes, you will receive an email confirmation shortly after your order is placed.

You will also receive an email confirmation along with your UPS tracking information
once your order leaves our facility. ...............................................................

WILL I BE CHARGED SALES TAX ?

ONLY on Orders shipped within California ...............................................................

HOW WILL MY U.S. ORDER BE SHIPPED ?

Your order will be shipped via UPS - Fully Insured... ...............................................................

WHEN WILL MY ORDER BE SHIPPED AND RECEIVED ?

Products will be manufactured & shipped out of our facilities within 3 to 4 Business Days***

Please Add+  UPS Delivery Times as follows:

Ground +1 to 7 business days - depending on your location - UPS map below

2-Day Air +2 business days

Next Day Air +1 business day

PLEASE NOTE - regardless of the UPS service selected...
3 to 4 Business Days*** production time still applies.

...............................................................



NOTE - { Hawaii & Alaska shipments require UPS 2ND Day Air } ...............................................................

WHAT ARE YOUR RETAIL BUSINESS DAYS ?

***Retail Business Days are ~ Monday thru Thursday ~ 8AM to 5PM PST
Orders placed after Business Hours... Weekends or on Holidays
will be dated the following business day. ...............................................................

IS THERE A MINIMUM ORDER REQUIREMENT ?

We do not require a minimum order.

However, since our products ... are custom made ... and most by human hand.
Orders totaling less than $10.00 ... will have an additional $5.00 processing fee added to the minimum shipping charge.

Example ... shipping charge $9.90 + $5.00 processing fee = $14.90 shipping total.
Orders above $10.00 will not include a processing fee. ...............................................................

HOW MUCH WILL THE SHIPPING COST ?

Our minimum shipping charge is $9.90

To determine your actual shipping charge...

First... select your item/s... & click .... Add to Cart

your shopping cart will include a shipping calculator.

enter your Zip Code ... select your Shipping Option ... click on Calculate.

Special Requested Items, Custom Ordered Picture Frames or Framed Artwork will be quoted with Shipping Charges.

PLEASE NOTE - We DO NOT Ship - Mats - Picture Frames or Picture Framing Materials...
Outside of The Continental United States ...............................................................

DO YOU SHIP TO PO BOX ADDRESSES ?

No ... we do not ship to PO BOX addresses. ...............................................................

DO YOU SHIP TO APO ADDRESSES ?

Currently ... we do not ship to APO addresses. ...............................................................

WHAT IS AN ADDRESS CORRECTION CHARGE ?

If an incorrect or incomplete address is provided to us while placing your order ...
UPS will charge us ... an additional address correction fee ... after your item/s are delivered.

The UPS address correction charge for ground service is $8.00 per package and $10.00 per package for air shipments.

Please Note ... by placing an order with us ...
you agree to pay these charges, in the event an incorrect or incomplete address was submitted to us.

To avoid these charges ... Please provide a complete and accurate shipping address. ...............................................................

CAN I PICKUP MY ORDER ?

Due to our commercial/wholesale production schedule... Walk-in sales transactions or local pickups are not available. ...............................................................

HOW DO I CHANGE OR CANCEL AN ORDER ?

If you need to cancel or make a change to your order,
call us immediately @ 415 331-1932 ext 1.
Please have your order number available for reference.

PLEASE NOTE - Emails ... are not recommended for this purpose, as your order may be manufactured & shippped prior to our production department receiving your email. ...............................................................

CAN I ORDER BY FAX OR MAIL ?

Yes, please include the information listed below

.................................................................................

FAXED ORDERS .................................................................................

{415} 332-8106 { Please Include }

Name, Phone Number, Fax Number, Shipping Address, Quantity & Item Description,

Total items & add $12.95 Shipping

If additional shipping charges are required... we will contact you directly.



Credit Card Information

: Card Type {Visa ,MC, Amex etc}

: Card Number ,

: Expiration Date

: NAME AS IT READS ON CARD

: Card Holder Signature



.................................................................................

MAIL ORDERS .................................................................................

MIRAGE OUTLET

P.O. BOX 2052

Sausalito , CA 94966



~~~ You may use a Check or Credit Card ~~~

Note - Orders Paid by Check will be Processed after Check Clears - Make Checks Payable to:

MIRAGE DESIGNS

Please Include :

Name, Phone Number, Shipping Address, Quantity & Item Description.

Total items & add 12.95 for Shipping

If additional shipping charges are required... we will contact you directly.



If you would prefer to use a Credit Card - Please include:

Credit Card Information

: Card Type {Visa ,MC, Amex etc}

: Card Number

: Expiration Date

NAME AS IT READS ON CARD,

Card Holder Signature

...............................................................

...............................................................

__________________________________________________________

__________________________________________________________

RETURN POLICY

If not completely satisfied with your purchase, please contact us within 15 days of receipt.

All returns must include a return authorization number.
contact customer service @ 415 331-1932

Once the RA# has been obtained,
please pack the item/s carefully using the original packing material
& mark the return authorization number on the outside of the package.

Mail the package - Postage Prepaid to:

Mirage Outlet

775 East Blithedale Avenue

Department - 333

Mill Valley, CA 94941



Once the item/s is received & inspected at our facility, we will process your return...
credit your credit card account & send you an email notification.

Refunds are as follows:

* your invoiced item/s price less a 15% restocking fee *

* less the original shipping charge, as it is not refundable *

Please note, Mirage Factory Outlet is not responsible
for incorrectly packaged items that are returned to us.
We cannot provide a refund for items that are returned in poor or un-saleable condition.

.......Non-Returnable Items.......

* Picture Frames • Single Mats • Double Mats • Plexiglass • Foam-Core • Framed Artworks *
... are always custom made to your specific order.

Therefore ... regardless of the picture frame, mat, material size and/or color combination,
they are considered ... Special Ordered Items.
& are Non-returnable or exchangeable.



* All Rolled Artworks - Posters • Prints • Limited Editions *

Due to the delicate manner required in the proper handling
of these items ... & our discounted retail pricing.
All Rolled Artworks are Non-returnable or exchangeable.



* Production Overruns • Overstock Items *

All Overstock Items are Non-returnable or exchangeable.


.................................
Mirage Factory Outlet ~ ArtofSanFrancisco.com

products are designed & manufactured exclusively by

MIRAGE DESIGNS
A wholesale manufacturer & retail sales company
specializing in creating affordable quality products for the Artist & Art Lover
.................................